Reference

How winfair24 Handles Your Personal Data

When you open an account with us, we collect only what we need to operate your wallet, process your UPI or Paytm deposits, and keep your account secure.

Data collected only as neededEncrypted storage at restYour right to access and deleteIndia-focused data handlingNo sale of personal data

Explore the Lobby Read FAQ

What Data We Collect and Why

winfair24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect your name, contact details, payment identifiers and account activity logs when you register and transact on winfair24. Payment data linked to UPI, Paytm and PhonePe is processed solely to complete your deposit or withdrawal and is never shared with third parties for marketing. Device

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identifiers and session logs help us detect unauthorised access and keep your account intact. Retention periods align with applicable legal requirements in the jurisdictions where our service is available. Access to our platform and the scope of data processing depends on local law and is available
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where local law permits. If you have questions about how a specific data point is used, our privacy team responds within 72 hours.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or delete the personal data we hold, reach out through any of the channels below.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply layered security practices across every part of your account — from the moment your UPI payment clears to the session cookies stored in your browser.

Encrypted Data Storage

All personal data is encrypted at rest using industry-standard protocols. Payment references from UPI, Paytm or PhonePe are tokenised immediately after a transaction clears and are never stored in plain text on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can manage or withdraw cookie consent at any time through the cookie preferences panel in your account.

Account Access Logs

Every login to your account is timestamped and tied to a device fingerprint. If we detect a login from an unrecognised device, we send a verification prompt to your registered contact before granting access.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to UPI or Paytm are retained for the duration mandated by financial regulations in relevant jurisdictions.

Third-Party Data Sharing

We do not sell your personal data. Where third-party processors — such as payment gateways handling your PhonePe or UPI transactions — access your data, they operate under strict data-processing agreements that limit use to the stated purpose.

Your Right to Correction

If any data we hold about you is inaccurate, you can request a correction through your account dashboard or by contacting the privacy team directly. Corrections are applied within 10 business days of identity verification.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the data rights and privacy practices we hear about most from our account holders in India. If your question is not listed here, contact our privacy team directly for a specific answer.

We collect your name, email address, phone number and date of birth during registration. Once you make a deposit, we also store the payment identifier linked to your UPI, Paytm or PhonePe transaction to process future withdrawals correctly.

Log in to your account and go to Privacy Settings, then select Download My Data. Alternatively, email the privacy team with your account ID and a valid identity document. We dispatch the data package within 30 days of verifying your request.

Yes. Submit a deletion request through Privacy Settings or via the privacy email. We will erase your data after confirming your identity, subject to any retention obligations imposed by applicable law in jurisdictions where the service operates.

We share data only with payment processors — such as the gateway handling your UPI or PhonePe transaction — and only to the extent needed to complete that transaction. We do not share or sell your data to advertisers or unrelated businesses.

We use essential cookies to maintain your session and optional analytics cookies to see how the lobby is used. You can turn off non-essential cookies at any time from the cookie preferences panel inside your account settings without affecting core functionality.

Active account data is kept for the lifetime of your account. After closure, we retain records for the period required by financial and legal obligations in each jurisdiction. Payment references from Paytm or UPI follow the retention period mandated for financial records.

Reach the privacy team by email or live chat and mark your message as a data concern. We acknowledge all such reports within 24 hours and open a formal investigation. You may also contact the relevant data protection authority in your jurisdiction.

How winfair24 Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls

Account Access Logs

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correction

Frequently Asked Questions About Our Privacy Policy

01 What personal data does winfair24 collect when I open an account?

02 How can I request a copy of the data you hold about me?

03 Can I ask you to delete my personal data?

04 Does winfair24 share my data with third parties?

05 How do cookies work on this site and can I turn them off?

06 How long do you keep my account and payment data?

07 Who do I contact if I think my data has been misused?

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